Outsourced IT support companies are one way that businesses can capture and retain clients. They will position the business to be technology-forward while enabling it to reduce technology operating costs, making it more competitive in the marketplace.
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To help you learn more about how outsourced IT support companies can help your business capture and retain clients, read more below.
1. How Outsourced IT Support Companies Can Help You Capture New Markets
Outsourced IT support companies can help businesses capture new markets by reducing operating costs, which will enable them to lower price points and have a competitive price advantage. Additionally, they can enable businesses to meet or exceed the market’s needs through cutting-edge technology and consistent service availability. Here are a few ways outsourced IT support companies can help achieve those benefits.
a. Competitive Pricing
As previously explained, outsourced IT support companies can help businesses gain a pricing edge by significantly reducing technology operating costs. This is because, compared to an in-house IT department, outsourced IT support companies offer a lower cost. To learn more on how they can offer a lower cost, read the first section of this article.
Reducing IT operating costs would allow companies to pass all or part of these savings to their potential new customers. This will result in a competitive price advantage that will help the company gain market share.
b. Implementing Industry-Standard Technology
Another way specialized outsourced IT support companies can improve a business’s market penetration is by implementing industry-standard or cutting-edge technologies, especially if they specialize in the industry. Since they have extensive knowledge and understanding of the industry, they can recommend and provide the technology that a business needs to meet the market’s expectations and be up to par or ahead of the competition.
Additionally, their expertise and familiarity with the various technologies and technology vendors enable them to determine which technology and vendor offer the best value and price and, equally important, how to integrate these technologies into a business’s day-to-day operations.
Moreover, specialized outsourced IT support companies are capable of supporting industry-specific technologies. For example, when dealing with parcel dimensioners, generic outsourced IT support companies may not support it, or if they can, it will take longer to correct an issue since they are not specialized in those types of technologies.
c. Protecting Business Reputation
Lastly, outsourced IT support companies can indirectly help businesses penetrate new markets by protecting their reputations. They can do this by implementing cybersecurity best practices that protect systems and data from hackers who could obtain and disclose sensitive customer and business information—something that would drastically impact a business’s reputation.
In addition to the above, outsourced IT support companies can help protect a business’s reputation by implementing a proactive technology management approach. This will help companies keep systems running healthy around the clock, allowing business services to continue without disrupting the company and its customers.
2. How Outsourced IT Support Companies Can Increase Your Customer Retention
Outsourced IT support companies can help increase customer retention by ensuring clients and employees can access systems and information around the clock without disruptions or delays. Here are a few ways how outsourced IT support companies can provide that.
a. Ensuring 24/7 System Availability for Customers
Outsourced IT support companies can increase a business’s customer retention by ensuring that all the systems and required information are available when needed by customers or employees. For systems to be available around the clock, the internal IT department or support company must implement a 24/7/365 system monitoring that allows technical personnel to detect standard system performance deviations and correct system problems before they occur. By doing this, the business can guarantee that all services dependent directly or indirectly on information technology are available when needed.
b. Providing Quick Resolutions to Technology Issues
Finally, outsourced IT support companies can also improve customer retention by ensuring that critical systems that render essential services or data to customers or employees can be quickly restored to normal operations when there is a disruption. This is important because regardless of the proactive management approach or monitoring level, unexpected disruptions will occur sooner or later. And when they occur, the best solution is to have a team that can quickly and effectively respond to unexpected technology disruptions.
Read the article to learn about managed IT services and their pros and cons, click here.
Summary
To conclude, outsourced IT support companies can be an excellent way for businesses to increase customer retention and market penetration. By helping businesses achieve a competitive price advantage, meeting or exceeding the market’s technological needs, and maintaining a positive client experience, they can capture more market share while retaining current customers.
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