Who We Are Warehouse Digitalization

Cyzerg is a technology company specializing in digitizing warehouses and distribution centers through technology solutions and services. We offer our customers cutting-edge cloud software solutions and hardware and technical services to provide a one-stop and worry-free experience.

Founded in 2013, with branches across the United States, India, and the Philippines, we operate under a culture of excellence, innovation, entrepreneurship, and meritocracy. We serve 3PLs, manufacturers, freight brokers, freight forwarders, and NVOCCs with their warehousing and DC needs.

Why Cyzerg?

With over nine years of experience, 174+ satisfied customers, and more than 243 successfully completed projects, we have a track record of helping companies digitize their warehouses and distribution centers to increase operational efficiency and reduce costs.

Our evolving portfolio of products and services has been proven to help our customers remain competitive and profitable.

0

Years in Business

Building and implementing
technology for warehouses & DCs

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Satisfied Customers

Deployed our solutions
and leverage our services

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Customer Satisfaction

Consistently achieved
on an average annual basis

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Digitalization Projects

Helped companies increase
efficiency and reduce costs

Our Story

Cyzerg was founded with the idea of creating a company that could make a ripple of positive impact across our people, customers, and the warehousing industry through digitalization.

  • 2013
  • 2016
  • 2017
  • 2018
  • 2020
  • 2022


Cyzerg LLC is Incorporated

In 2013, Hector Sunol left his corporate job and started a venture that embraces social entrepreneurship. In the same year, Hector approached Cristobal Pascual to join. Meanwhile, Manuel Cassola expressed his desire to accompany Hector and Cristobal.

Cyzerg was then founded by Hector, Cristobal, and Manuel to fulfill the dream of opening a company with minimal or no politics that embraced meritocracy and contributed to society. The intention to create a positive ripple effect became the basis of the company's logo. Like a rock thrown on the water that forms growing waves, Cyzerg aims to create a substantial impact on the lives of its people and the industry that it serves.

Opens 24/7 Support and NOC in PH

In 2016, Cyzerg aimed to surpass established tech support industry standards. To do this, Cyzerg decided to open a network operations center to proactively monitor, detect, and respond to customers’ systems needs around the clock. This proactive approach to system monitoring will minimize customers' downtime to accommodate the industry's time sensitivity.

This new undertaking meant implementing a 24/7 monitoring system across all its customers' IT infrastructure and hiring a team of engineers to analyze, review, and respond to every single system alert or performance deviation. The new NOC also provided a platform for Cyzerg to extend its technical support hours to 24/7/365.

Opens Research and Development Center in Chandigarh

After successfully opening the NOC, Cyzerg continued with the next phase of its plan by opening a research and development center to develop innovative software solutions to lead the industry in warehouse digitalization.

The new R&D center would leverage Cyzerg's experience in the warehousing industry and develop digitalization solutions to streamline warehousing operations. The goal is to help warehouses optimize processes through automation, reduce errors, and improve visibility and forecasting. The new solutions would be part of an open and friendly ecosystem that third-party vendors could easily leverage and integrate with.

Cyzerg Enters the Enterprise Space

After successfully opening the R&D center, Cyzerg was equipped to deliver on the needs of the enterprise space.

In 2018, Cyzerg developed a custom Warehouse In-Transit enterprise solution for a major international third-party logistics provider (3PL). As part of this effort, Cyzerg developed a cloud native-based In-Transit WMS that replaced an outdated platform, introduced the latest mobile and automation solutions, and integrated internal and external systems. The new system allowed the customer to reduce operating costs by approximately $14,400/month and helped the customer secure a multimillion-dollar contract with a key client.

Opens 2nd Research and Development Center in Bengaluru

To further expand Cyzerg's capabilities in developing cutting-edge digitalization technologies for the warehouse and distribution center industry, a second research and development center was opened in the center of India’s high-tech industry.

The R&D center was established in Bengaluru for its exceptional IT-versed talent pool. With this, Cyzerg can develop and test new technologies faster and bring innovative solutions to the market. This is a testament to the company's commitment to creating new products that will enhance the operational efficiency and effectiveness of warehouses and DCs.

Cyzerg Launches Two Major SaaS Products

In 2022, the company officially launched the first module of Warehouse Orchestrator (Dimensioning Module). Warehouse Orchestrator is an open ecosystem of software modules that would allow warehouses and DCs to orchestrate their operations end to end without migrating from their current solutions.

In partnership with Integrated Freight Systems, the company launched the first truly CRM system for the supply chain. The system allows companies of any size to manage all or most of their supply chain stakeholders from a centralized platform while simplifying and centralizing supply chain quoting capabilities.

Timeline 2013 - About Us - Warehouse Digitalization - Cyzerg Timeline 2013 - About Us - Warehouse Digitalization - Cyzerg
Timeline 2016 - About Us - Warehouse Digitalization - Cyzerg Timeline 2016 - About Us - Warehouse Digitalization - Cyzerg
Timeline 2017 - About Us - Warehouse Digitalization - Cyzerg Timeline 2017 - About Us - Warehouse Digitalization - Cyzerg
Timeline 2018 - About Us - Warehouse Digitalization - Cyzerg Timeline 2018 - About Us - Warehouse Digitalization - Cyzerg
Timeline 2020 - About Us - Warehouse Digitalization - Cyzerg Timeline 2020 - About Us - Warehouse Digitalization - Cyzerg
Timeline 2022 - About Us - Warehouse Digitalization - Cyzerg Timeline 2022 - About Us - Warehouse Digitalization - Cyzerg

Values That Set Us Apart

  • 01 Integrity

    Do what is right, say what
    is true.

    We have an unwavering adherence to strong moral and ethical values and principles. Integrity means doing the right thing in all circumstances, especially when no one is watching.

    How We Do It

    To us, integrity is a fundamental element in achieving our core mission. Doing what is right and doing it every day takes self-awareness, incredible amounts of strength, and unwavering commitment. It takes honesty towards others and a large amount of honesty with yourself. It is about always doing what is right and not what is easy – and never compromising your morals for personal convenience. We promote relentless transparency and honesty at every level of the company, regardless of how difficult the truth can be. Do what is right, say what is true.

  • 02 Innovation

    Remain curious, keep it open,
    try again.

    We are determined to create better solutions than what is expected today. Being innovative means looking outside the box, breaking traditional approaches, and finding new and better ways to achieve our goals.

    How We Do It

    We are 100% committed to innovation and excellence, and some people might call us crazy. When we build products and solutions, we're thinking not only about how to solve a problem, but also how we can raise the bar and change the status quo. We remain kids at heart, always curious, and keeping our minds open to new ways. We're not afraid of failure because failure is the ultimate lesson for us, and we make sure we learn from it. We fall, but we get up and try again.

  • 03 Empathy

    Act with love, respect, and
    kindness.

    We remain aware, sensitive, and understanding of another person's feelings, thoughts, and circumstances. We understand each other's feelings and points of view rather than just our own.

    How We Do It

    In every decision, there's a human involved. For us, people mean hopes, dreams, families, food on the table, lives, and more. Because of this, we expect that every person across the company, regardless of position or demographic, to embrace this fundamental and critical core value—that we must put ourselves in somebody else's shoes before arriving at a conclusion or making a decision. We must act with love, respect, and kindness and understand that our actions can shape the world.

  • 04 Passion

    Ignite your dreams. Make the
    impossible happen.

    We are ignited by enthusiasm and the drive to positively impact our customers, team members, and communities. The force of our actions and the power they exert can create a universe of ideas and opportunities.

    How We Do It

    People. People are at the core of this value. We're always recruiting and cultivating highly passionate professionals who are naturally ignited by the desire to create an impact. People who believe in the force of their actions and the ripple effects they make are the core of our company. We nurture them through a culture of personal and professional growth and empower them to be fearless in the pursuit of their dreams.

    "What if I fall? Oh, but my darling, what if you fly?" – Erin Hanson

  • 05 Teamwork

    Together we can do extraordinary
    things.

    We are a group of people across continents, beliefs, and cultures who have come together to become who we are: A team united by a set of shared values and the desire to build extraordinary solutions and experiences.

    How We Do It

    We promote a culture where everyone's voice is equally heard and considered. A culture where everyone's job is to protect the well-being of every stakeholder and respect each other's opinions and differences. We understand that by coming together, we can achieve extraordinary things and overcome any obstacle that lies ahead of us.

    "Team is the fuel that allows common people to attain uncommon results." – Andrew Carnegie

  • 06 Opportunity

    It is time to start something new.
    Begin again.

    We are about creating a ripple effect of opportunities and empowering people to remain fearless in pursuing their dreams. We are about believing in others and helping others to believe in themselves.

    How We Do It

    We believe that every person can achieve amazing things, but a lack of support and empowerment often hampers them. Too often, good people and great professionals are hindered by politics and are not given a chance to try, fail, learn from their experiences, and try again. Frequently, they are not recognized for their character and merits. At Cyzerg, we embrace a culture where everyone has the opportunity to try something new, and if it fails, start again.

Do what is right, say what
is true.

We have an unwavering adherence to strong moral and ethical values and principles. Integrity means doing the right thing in all circumstances, especially when no one is watching.

How We Do It

To us, integrity is a fundamental element in achieving our core mission. Doing what is right and doing it every day takes self-awareness, incredible amounts of strength, and unwavering commitment. It takes honesty towards others and a large amount of honesty with yourself. It is about always doing what is right and not what is easy – and never compromising your morals for personal convenience. We promote relentless transparency and honesty at every level of the company, regardless of how difficult the truth can be. Do what is right, say what is true.

Our Team We're a dynamic group of creative technologists united by our pioneering spirit.

Hector Sunol - About Us - Cyzerg

Hector Sunol

Co-Founder, Product Manager, & CEO

Hector is the co-founder, product manager, and CEO of Cyzerg. He's responsible for outlining the company's vision and defining business strategies.

During his tenure, Hector outlined a 10-year agile and flexible roadmap that allows the company to build a strong business differentiator and achieve sustainable growth for years to come. He was also the architect behind the company culture of meritocracy. He led the company to expand internationally by opening branches in Clark, Philippines, and Bangalore and Chandigarh, India. Hector is the product manager and visionary behind some of the company's most important SaaS products, such as Warehouse Orchestrator and Integrated Freight Systems.

Prior to Cyzerg, Hector was the Senior Director of Technical Operations at an e-commerce website with more than one million transactions per month and an average of 42,000 transactions per day. Under this role, he was responsible for the operations of the e-commerce site and all the technology infrastructure behind it.

Hector earned an MBA with a focus on management and a Bachelor of Science in Information Technology. Hector also earned two Associate degrees with highest honors and holds Cisco, Microsoft, and CompTIA certifications.

In 2013, Hector founded a computer training class at the Broward Outreach Center (homeless shelter) to teach computer repair to the homeless. He also provided academic career and college support to minority students with a high dropout rate for two consecutive years as a Student Mentor in the Single Stop USA Program of Miami Dade College.

Andres Puerta - About Us - Cyzerg

Andres Puerta

Product Owner

Andres Puerta is one of the pioneers and a product owner at Cyzerg, reporting to CEO Hector Sunol.

He plays a key role in overseeing the research and development of current and future Warehouse Orchestrator products, which aims to automate warehouse and distribution center operations.

Previously, Andres served as a project manager and has supervised the development and rollout of Cyzerg's first enterprise-level custom solution – In-Transit WMS. Andres joined Cyzerg in 2014 as a Help Desk Technician. He was promoted to a Network Engineer and has undertaken project managing for technical projects and website development.

Andres earned a Bachelor's degree in Computer Science, a second Bachelor's degree in Computer Engineering, and holds CompTIA certifications.

Cristobal Pascual - About Us - Cyzerg

Cristobal Pascual

Co-Founder & Product Owner

Cristobal Pascual is one of Cyzerg's co-founders and serves as a product owner, reporting directly to CEO Hector Sunol.

Cristobal is responsible for aligning stakeholders with the vision and goals of Integrated Freight Systems, one of the company's most important SaaS products. He spearheaded the creation of a framework that allowed the company to consistently deliver development sprints effectively, on time, and within customers' expectations.

Prior to Cyzerg, Cristobal was a lead system administrator for an e-commerce website with more than one million transactions per month. He fully managed the company’s server environment from QA to production, implementing proactive management strategies to minimize downtimes.

Cristobal earned a Bachelor’s degree in Telecommunications Engineering and holds Scrum Master, Cisco, VMware, Microsoft, and CompTIA certifications.

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