Our technology management services take a proactive approach to managing your IT infrastructure. Our expertise in the warehousing industry allows us to tailor our services to focus on proactiveness and instant support, so no shipment gets delayed.

Our team is composed of certified technology engineers whose priority is to closely monitor all technology components of your business to minimize business downtime. We achieve this by hiring and training a team of conscious engineers to have a mindset of proactiveness instead of reactiveness.

24/7/365 Business Focus Services

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IT
Outsourcing

IT Outsourcing IT Outsourcing

IT Outsourcing

IT Outsourcing is a cost-effective way to have access to quality, experienced technology engineers without having to hire, train, and manage them. This allows your business to focus on your core competencies while reducing costs and delegating non-core business functions to experts.
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Help
Desk

Help Desk Help Desk

Help Desk

Get around-the-clock support and minimize costly downtimes by having a team of warehouse industry experienced engineers.
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Server
Management

Server Management Server Management

Server Management

Ensure systems reliability and minimize downtimes by allowing an expert team to proactively manage your servers.
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Network
Management

Network Management Network Management

Network Management

Ensure network reliability and minimize downtimes by allowing an expert team to proactively manage your network.
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Security
Management

Security Management Security Management

Security Management

Minimize security threats and enhance business continuity and data safety by leveraging a team of cybersecurity experts.
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System
Monitoring

System Monitoring System Monitoring

System Monitoring

System monitoring is a proactive approach to minimizing technology problems by detecting underlying issues before they create adverse effects. This ensures that systems performance and availability is maintained throughout your daily operations, thus increasing productivity.
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Managed
Web Hosting

Managed Web Hosting Managed Web Hosting

Managed Web Hosting

Obtain professional web management, dedicated hosting, and unlimited support to guarantee a professional warehouse online presence.
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Virtualization
Management

Virtualization Management Virtualization Management

Virtualization Management

Virtualization management allows you to reap the cost and uptime benefits of virtualization without having to invest in human resources and training. From Hyper-V to VMware, a team of certified virtualization engineers are ready to manage and support your virtual infrastructure.
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Storage
Management

Storage Management Storage Management

Storage Management

Take advantage of all the data generated by your business by properly architecting and managing your storage infrastructure.

Recently Completed Projects

Our customers and partners have been able to reduce operational costs, increase business productivity, and use technology reliably by partnering with us. Each case study below will explore the problems of each company’s situation, the solutions we have implemented, and the results they achieved. Learn more by clicking through each case study.

Company Modernized Their Server Infrastructure Through Cloud Computing

How a Company Modernized Their Server Infrastructure Through Cloud Computing

A company with multiple locations across Latin America was having problems managing their server infrastructure because it is scattered among their branches. The company then contacted Cyzerg to recommend a solution that will simplify their server infrastructure and solve the problems it currently causes.

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How a Fast-Growing 3PL Solved Their Technology Challenges by Partnering with a Managed Service Provider (MSP)

How a Fast-Growing 3PL Solved Their Technology Challenges by Partnering with a Managed Service Provider (MSP)

A fast-growing 3PL was facing challenges with technology, costs, and operations as it was scaling from small to mid-size. The customer approached Cyzerg to assess how a potential partnership can help the company to continue scale in a healthy and sustainable way.
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How a Freight Forwarder Streamlined Communications and Reduced Costs Through a Custom VoIP System

How a Freight Forwarder Streamlined Communications and Reduced Costs Through a Custom VoIP System

A recognized Latin American freight forwarder, with multiple branches across South America and the Caribbean, was experiencing communication challenges due to the lack of integration across its phone systems. Additionally, the customer’s costs were high due to long distance charges across international branches. After considering the solutions recommended by Cyzerg, the customer was able to reduce costs and streamline cross-branch communications.
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How a Manufacturer Protected Service Continuity, Systems, and Data from Cyberattacks

How a Manufacturer Protected Systems and Data from Cyberattacks

A manufacturer was experiencing systems security threats and continuous business downtimes that slowly affected their reputation. The manufacturer contacted Cyzerg to help address the technology security problems and secure their systems and data.
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Our Support Service Levels

Our key performance indicators ensure that we are proactive in keeping your systems secured and that we respond to incidents as soon as we are notified. We aim to uphold these support service levels so that your warehouse operations can run smoothly and downtimes are kept to a minimum. Here are the results you can expect.

0%
Tickets Compliance| Percentage of tickets completed within their SLA.
0%
Customer Satisfaction| Percentage of service support customer satisfaction.
57Min
Ticket Avg. Resolution| Average time to resolve a service request.
04Min
Ticket Avg. First Reply| Average service request response time.

Service Processes, Supported Technologies & Specialized Teams

Our services are anchored on the best practices defined within ITIL services management framework.
This helps you manage risk, strengthen customer relations, establish cost-effective
practices, and build a stable IT environment that allows for change, transformation, and growth.

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Latest Educational Content

Marion Serrano

VIDEO

Business Intelligence and Predictive Analytics

Oct 25, 2018

Learn the difference between Business Intelligence and Predictive Analytics and see how both are necessary to the future of the warehouse.

BLOG

Warehouse Digitalization: The Future of ...

Apr 25, 2019
With the advent of always-on e-commerce, the demand for faster responses, and the need to manage a larger numb.....

E-BOOK

The Future of Warehousing:
Warehouse Digitalization

Coming SoonAn analysis of the different warehouse technologies that, we believe, will impact the future of warehousing.
Get Notified

E-BOOK

Logistics Mobility Traction & Trends

Nov 23, 2018In logistics, every day there is a constant influx of movement—both cargo and people are constantly on the go. Applying mobility solutions can rapidly address and solve consistent day-to-day struggles. Logistics mobility tools can reduce redundancies and the likelihood of human error, improving customer order accuracy. Get The Guide

Logistics Technology & Business Insights

Article

5 Common Logistics Technology Issues & ...

Mar 21, 2019
Logistics technology issues too often bring businesses to a halt. In a study by ...

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